Telemarketing jobs involve promoting a wide variety of products and services through direct selling or through information gathering. Job duties can vary across industries, but these core responsibilities, activities, and skills apply to the majority of telemarketer jobs. Let's find out about telemarketing job description with Giaiphapdonggoi.net!
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1. General purpose of telemarketing work
The general purpose of telemarketing work
Contact businesses and individuals by phone to promote and sell goods and services, take orders, collect information, verify details or request donations for charitable causes. Drive business growth by expanding the company's customer base.
2. Duties and responsibilities of telemarketing work
Duties and responsibilities of telemarketing work
Contact private businesses and individuals by phone to promote products, services and/or charitable activities.
Request orders for goods and services over the phone.
Explain the product or service to potential customers.
Provide scripted pitches to customers.
Tailor the pitch to the script to meet the needs of specific individuals.
Provide pricing details.
Handle customer inquiries.
Get customer information including name and address.
Record customer details including reaction to the product or service provided.
Take orders by phone.
Enter order details into the computer system.
Record customer and transaction details.
Confirm the order with the field sales representative.
Get potential customer contact details from sources including phone book and purchased listings.
Schedule an appointment with a salesperson to meet with potential customers.
Conduct customer and marketing surveys.
Answer phone calls from potential customers who are answering ads.
Contact customers to track initial engagement
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3. The skill levels for a telemarketer
Skills Levels for a Telemarketer
Persistence: Telemarketers must not give in to the first negative answer from a potential customer, but must persistently inform the customer about their product or service.
Focus and determination: Telemarketers must focus on sales results within a scheduled earnings period for the company or organization.
Telemarketing: Previous telemarketing experience helps Telemarketers interact with potential customers more effectively.
Time Management: A telemarketer must know how to manage time when talking to many customers in a day.
Product Knowledge: Telemarketers should thoroughly know the products or services or political programs they are selling and how to sell them focusing on customer demographics such as age, gender, etc. attributes, beliefs, etc.
Customer Service: A Telemarketer must be a good customer service agent who knows how to deal with their potential customers. Customer service skills mean understanding customer needs and behavior and responding appropriately to customer questions or concerns.
4. Telemarketer Experience Requirements
Telemarketer Experience Requirements
A telemarketer doesn't need to have a lot of workplace experience or education for a telemarketer job. It's a job that can be done with minimal education and work experience, but it helps an experienced Telemarketer in telemarketing or other customer service and persuasion jobs. Retail sales, outreach and other customer service experiences are useful for the Telemarketer position.
Thus, the above article of Giaiphapdonggoi.net has shared with readers detailed information about telemarketing jobs as well as a detailed job description for this position. Hopefully, through this, you will quickly find yourself a job that best suits your qualifications, experience and achieve much success in your career.
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