Checkout is a phrase that is no longer strange to many people, especially those working in hotels or restaurants. The following article will help us better understand Checkout!
What is Checkout? The importance of checkout
Checkout is important in many fields, notably in the field of restaurant management - hotel, tourism. Understanding its importance will help us to use it easily. Let's find out in this article!
1. What is the definition of Checkout?
Checkout is the final step of the booking process at a hotel or motel. This is when you do the procedures to return the room to the hotel. In short: It includes activities such as paying for the room, checking out, returning the key and some identification documents that will be refunded by the hotel.
Although it is the last step to check out, it cannot be taken lightly. Because this is the time to decide whether the customer will come to your place again or not?
Staff will receive customer feedback and comments about room service and how they serve customers. Therefore, employees need to be professional in dealing with situations that arise with their customers.
Definition of Checkout
2. Points to note about checkout time
Although many hotels are resting can be a long time, but the checkout has its time. For checkout is done at 12 o'clock. If you are late, you may be fined an amount equal to ⅓ or ½ of the room rate of the hotel and motel for 1 night!
This requires you to be very careful to avoid being late for deadlines and incur additional costs. Please take note!
Some notes when performing Checkout at the hotel
3. Role-playing staff learn the checkout process at the hotel
There are many people who might be familiar with this process by now, right? Find out how a hotel employee performs a checkout process!
B1: First, ask the customer about the cost information
B2: Check and confirm those expenses through the hotel's monitoring system
B3: Summarize costs and print out invoices and send them to customers for them to check. This is the time between the two sides to discuss the issues that arise, if any
B4: Next, the payment procedures will be carried out according to the regulations and the initial agreement
B5: Get back the room key from the guest and refund the guest with their previously collected documents
B6: After completing the above steps, update the information on the hotel's management system.
B7: Discuss the suggestions and opinions of customers about the quality of our services. Looking forward to improving in the near future and giving many suggestions for other services to guests.
Checkout process of a hotel
4. Situations arise with checkout and smart solutions
When customers check out late
Most hotels, motels or 5-star hotels have a general rule for the time limit for checkout. But in some cases, for some reason, customers have to perform late checkout.
This leads to the cleaning staff not cleaning up for the next wave of guests. It can damage the hotel a lot, so in this case, if you are an employee, how will you handle it?
Yes, everyone will have a different way of handling situations. However, in this case, if you are an employee of the front desk, never let this happen. Swimming rvif it can affect the reputation as well as the customer will have an overview of his hotel somewhere.
Conduct reminders, check the history of guests and proceed to remind them of when to complete checkout. Make a reminder before this happens. Thus, both the customer and you can complete each other's tasks to the satisfaction of both parties
Some arising during Checkout
Checkout is fast
Normally this may not happen. However, during the peak tourist seasons, this is unavoidable in many hotels. So many hotels are also more ododngj in the checkout procedure for customers.
They can pay by card. This is very suitable in limiting direct contact, especially in the current epidemic context. Not only that, the checkout process also happens faster than usual because all procedures just need to take place on the computer system very quickly and conveniently, right?
Chekout is a mandatory procedure in every hotel, large or small. It ensures a systematic chain of operations of the hotel.
The article of Giaiphapdonggoi.net has helped us better understand what checkout is, right. Understanding the process and the points of interest of a customer when performing a checkout procedure will help you to be more proactive about it.
During each of your vacation, travel or business trips. In addition, you can refer to many other interesting and useful information here. All are regularly updated and fresh.
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